Refund policy
Return & Refund Policy
At GridCart, we want you to have a satisfactory shopping experience. This policy explains how returns and refunds are handled.
Return Eligibility
Products may be eligible for return depending on the product category, condition, and return terms displayed on the product page or order information.
Before returning a product, please check the applicable return conditions.
Damaged or Defective Products
If you receive a product that appears damaged, defective, or significantly different from what you ordered, please contact us as soon as possible.
Please provide:
- Order number
- Product name
- Description of the issue
- Clear photographs or videos, where appropriate
- Photographs of the packaging, where relevant
This information helps us review the issue and determine the appropriate resolution.
Wrong Product Received
If you receive an incorrect product, contact our customer service team with your order details and supporting photographs.
We will review the issue and provide instructions for the next steps.
Return Condition
Where a return is approved, the product may need to be returned in the condition specified by the applicable return policy.
Depending on the product, this may include:
- Original packaging
- Accessories
- Manuals
- Tags or labels
- Other items included with the original order
Refunds
Once an eligible return has been received and reviewed, the applicable refund will be processed according to the payment method and the terms applicable to the order.
The time required for the refund to appear in your account may vary depending on your bank or payment provider.
Non-Returnable Products
Certain products may not be eligible for return because of their nature, hygiene considerations, product condition, or other applicable restrictions.
The return eligibility displayed on the product page or order information will apply.
Order Cancellation
Cancellation requests should be made as soon as possible after placing an order.
An order may not be cancellable once it has been processed, packed, or shipped.
Contact Us
For return or refund assistance:
Email: [gridcart26@gamil.com]
Please include your order number when contacting us about an existing order.